Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- During high-demand periods, processing times may be slightly extended.
Shipping & Delivery
- We currently ship across India (update if you offer international shipping).
- Delivery timelines may vary depending on your location, courier partner, and external factors.
- Estimated delivery time is typically 3–7 business days after dispatch.
Shipping Charges
- Shipping charges (if applicable) will be calculated and displayed at checkout.
- Any promotional free-shipping offers will be clearly mentioned on the website.
Order Tracking
- Once your order is shipped, you will receive a tracking link via email .
- You can use this link to monitor the status of your shipment.
Delays
While we strive to deliver on time, Stellar Nova Crystals is not responsible for delays caused by courier partners, weather conditions, strikes, or other unforeseen circumstances.
Incorrect Address
Please ensure that your shipping address and contact details are accurate at checkout.
We are not responsible for orders delayed or undelivered due to incorrect or incomplete address information provided by the customer.
Damaged or Missing Items
- If you receive a damaged product or if an item is missing, please contact us within 24 hours of delivery with clear images and order details.
- Such cases will be handled as per our Return & Refund Policy.
Contact Us
For any shipping-related questions or concerns, please reach out to us through the Contact Us page on
https://stellarnovacrystals.com/
