What are the Terms & Conditions?
Our Terms & Conditions are a set of rules and guidelines that govern your use of the Stellar Nova Crystals website and your purchase of products from us. By using our site, placing orders, or accessing any services, you agree to follow and be bound by these terms.
Who can use this website?
Stellar Nova Crystals products are available to users who are at least 18 years old or have permission from a guardian. You must provide accurate and complete information when creating an account or placing an order.
How do I place an order?
To place an order, simply add items to your cart, proceed to checkout, and complete the payment process. All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our discretion.
What payment methods do you accept?
We accept standard online payment methods, including major credit/debit cards, UPI, and other options shown at checkout. Your payment details are processed securely through trusted payment partners.
What happens after I place an order?
After placing an order, you will receive an order confirmation by email. Your order will be processed and shipped according to our shipping policy. You can track delivery through updates provided by email or SMS.
What if I want to cancel or return an item?
We aim to keep you satisfied with your purchase. If a product is defective due to manufacturing issues, you may return it within 3 days of receipt in accordance with our Return & Refund Policy. Returns for other reasons may not be accepted. Terms are detailed in the Return Policy section.
Can I change or cancel my order?
Once an order is placed, changes or cancellations may not always be possible. If you need to modify your order, contact our support team as soon as possible. We will try to assist but cannot promise changes after processing has begun.
Are prices and product descriptions guaranteed?
We strive to provide accurate product information and pricing. However, errors may occur. If an item’s price or description is incorrect, we may contact you to correct it or cancel the order and issue a refund if appropriate.
What if products are out of stock?
In the rare event a product is unavailable after you place an order, we will notify you and offer a refund or replacement option.
Is my personal information safe?
Yes. We collect personal data to process orders, improve our services, and communicate with you. Your data is handled in accordance with our Privacy Policy, and we do not share your information with third parties for marketing without your consent.
Can the Terms & Conditions change?
Yes. We may update these Terms & Conditions from time to time. Updated terms will be posted on our website, and continued use of the site indicates acceptance of those changes.
What laws govern these Terms?
These Terms & Conditions are governed by the applicable laws of the jurisdiction where Stellar Nova Crystals is registered. Any dispute arising from these terms will be resolved in accordance with those laws.
How do I contact you?
If you have questions about our Terms & Conditions, orders, or support, please contact us through the Contact Us page on https://stellarnovacrystals.com/
or via the customer support email provided on the site.
